Return Policy
We appreciate your support of our small business and are committed to ensuring your experience with Oceane’s Echo is as positive as possible!
Returns:
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We accept returns within 30 days of the delivery date.
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To be eligible for a return, the item must be unworn, in its original condition, and packaging.
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Custom or personalized orders are non-refundable unless there is a defect or error in the product.
How to Initiate a Return:
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Please contact us at OceanesEcho@gmail.com with your order number and reason for return.
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Once your return is approved, we will provide instructions for sending the item back.
Refunds:
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Once we receive your return, we will inspect it and notify you of the approval or rejection of your refund.
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If approved, your refund will be processed, and a credit will be applied to your original payment method within 7-10 business days.
Exchanges:
If you wish to exchange an item for a different color or size, please contact us to discuss availability. Exchanges must also be made within 30 days of the delivery date.
Shipping:
Customers are responsible for return shipping costs unless the item arrived damaged or there was a mistake on our end.